Hewlett-Packard Company: Managing Product End of Life
Kyle Cattani
University of North Carolina at Chapel Hill, USA
Volume 1 Issue 1: 2005, pp. 67-86; ABSTRACT
Hewlett-Packard Company, a computer manufacturer, finds that its obsolescence charges are significant and growing. This case presents a specific end-of-life task that arises when a supplier discontinues production of a part used by HP’s production forcing a “life-time buy.” This lifetime buy is set in the backdrop of various other issues that arise at product end of life. The case presents end-of-life issues from the perspective of various players in the organization, presenting the contradictory and conflicting objectives that arise in the management of the problem.
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