Performance Evaluation Matrix: An Internal Assessment Tool for Supply Chain Management and Related
Academic Programs
Monica E. Brussolo and Sonia E. Leach
The University of Texas at Dallas, USA
Athena Alimirzaei
University of North Texas, USA
Volume 19: 2025, pp. 143-160; ABSTRACT
This paper introduces an evaluation tool designed for university leaders to
strategically assess the performance of academic business programs, with particular emphasis
on Supply Chain Management Programs. The Program Evaluation Matrix (PEM) is the core
innovation of this study. It enables comparative and longitudinal evaluation of program quality,
using job market outcomes as a key indicator. PEM evaluates programs internally and over time,
helping identify strengths and weaknesses and develop improvement plans. This research
focuses on U.S. supply chain management programs, but the tool can be adapted and applied to
other undergraduate business programs for internal performance evaluation. Due to limited
access to national data, the analysis focuses on universities in the state of Texas. However, the
PEM can be applied in different contexts or by other universities as an internal benchmark tool.
Keywords: performance evaluation matrix, program metrics, higher education, supply chain
management, SCM.
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