“In This Volume”.....................................................................................................................................................................3-4
Kathryn E. Stecke
Case Studies
“Managing Product Returns at Hewlett Packard”...............................................................................................................5-26
Luk N. Van Wassenhove and V. Daniel R. Guide Jr.
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"The Evolution of Seru Production Systems Throughout Canon"..........................................................................................27-40
Yong Yin, Ikou Kaku and Kathryn Stecke
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Lectures
“Analyzing Supply Chain Performance Using Beer Game Spreadsheet Simulations”.........................................................41-68
Jeffery Adams, Jerry Flatto and Leslie Gardner
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“The Outsourcing Game: A Teaching Simulation of Power Dynamics in Outsourced Supply Chains”...............................................................................................................................................................................69-96
Jason Amaral and Andy A. Tsay
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Reviews
“The Theory of Constraints in Academia: Its Evolution, Influence, Controversies,
and Lessons”......................................97-114
Jaydeep Balakrishnan, Chun Hung Cheng and Dan Trietsch
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